Q. What is LabAnnex?

A. LabAnnex is a lab management solution published by Magic Touch Software.

Designed with smaller laboratories in mind, this web hosted application can help optimize production processes and improve customer service by creating a system of accountability and responsibility. Utilizing the call tracking system, case management and invoicing, your lab can enjoy the organization and efficiency of larger labs in the business.

Q. Who is Magic Touch Software?

A. Magic Touch Software is the leading publisher of Dental Laboratory Customer and Production Management Software today. Currently, MTSI works with and supports a large number of Labs around the globe.

Q. Can I Trust Magic Touch Software with my Customer Data?

A. Absolutely. You can rest assured that we not only work with the largest laboratories in the business but we also help smaller operations achieve success. All agree; Magic Touch Software operates on principles of integrity, excellent customer service, and superior dental lab software products. All of our customers share a complete trust in what we do and know that we do everything in our power to secure your database.

Click here to see a sample list of our clients and experience the same trust in our company and products.

Q. Is LabAnnex really FREE?

A. Yes, this product is offered at absolutely no cost to you for the first 90 days. No credit card required to get started! Cancel anytime. LabAnnex is absolutely FREE for 90 days. After 90 days, you may opt in to the monthly subscription of $30.00 (USD) per month.

Q. How can we offer this for free? Are there any costs involved?

A. We feel that many smaller labs are somewhat at a disadvantage when it comes to Dental Lab Management Software which in turn makes it even more difficult to grow their business, especially with today’s economy. By providing LabAnnex free for 90 days and only $1 dollar a day thereafter, we know this great tool will help these smaller labs to provide better service to their customers and in turn grow their business. We are confident that once you start using Lab Annex and realizing the benefits of end to end business management software, you may want to upgrade to one of our flagship products.

Q. What happens after my trial ends?

A. Once your trial is up, you will no longer be able to access your account however all of the information in your account is preserved for when you activate your subscription. You will need to contact our Accounting department to activate your paid subscription with a credit card by calling (800) 714-6490, extension 1. Once activation is completed, you will be able to login and have access restored.

Q. How do I activate my paid subscription?

A. Contact our accounting department by phone at (800) 714-6490, extension 1 and provide a credit card for the monthly subscription fee of USD $30. Your credit card will be charged monthly and you will receive both an invoice as well as a payment receipt sent directly to your email.

Q. Is there a difference between my free trial and when I activate my paid subscription?

A. No. What you see during your trial period is the same system you will have access to once you activate your paid subscription. You will have access to all of the same features.

Q. Is there a limit to how many Customers or Cases I can add?

A. No, there are currently no limits to the number of Customers or Cases you may manage in the system.

Q. Is my data safe?

A. Absolutely. The direct connection to our database is created utilizing secure HTTPS services (SSL) with full encryption. These same protocols are also employed in all online banking and financial companies providing the most secured connection possible.

Q. Will customer account information ever be shared?

A. Absolutely NOT. No one will ever have access to your customer list and we would never share your customer information with anyone under any circumstances. As long as you protect your logon ID and password, no one can access your database other than those you have specified under the users settings. You are responsible for maintaining the confidentiality of your user ID and password, and are fully responsible for all activities that occur under your password.

Q. How about Data Backups?

A. We backup the data once a night to the local server where it is then transferred to another server offsite.

Q. Do you provide support?

A. Yes. All support issues are handled via email. Our response time for basic support emails is between 24 to 48 hours. In most cases, the reply could be as short as few hours.

Q. What are the differences between the Lab Annex and the Premium software applications?

A. LabAnnex is currently available as a basic business management solution, however there are a number of additional features that are available as part of Magic Touch Software's suite of software solutions.

Click here to learn more about the premium software solutions known as DLCPM Enterprise and DLCPM Online. As your business grows, so does your software!

Q. What if I decide to stop using LabAnnex?

A. Since there are no contracts or obligations, you are free to stop using LabAnnex at any time. At the same time, It is also important to note that your account will be disabled if not utilized for a 30 consecutive days and ultimately deleted from our system after 90 days of inactivity.

Q. Could I receive my data if I discontinue using LabAnnex?

A. Yes. For a service fee of $60, we will produce 3 Excel files comprising your Customers, Invoices and Payments as they exist in your database. You must request this in writing and via email. Once we are able to authenticate your request, the 3 files will be created, encrypted, and emailed directly.

Q. Could I occasionally request an export of my records?

A. Yes. At any time, you may request an export of your current data. For a $60 service fee, MTS will send you an Excel file containing all of your customers. Again, you must make this request by email while logged on to LabAnnex.